Support

Questions about connecting your account, your audit, or a reimbursement claim? Reach our team directly.

Common questions

How do I connect my Amazon account?

Authorize Reimbursements.io from the connect page. You approve the connection inside your own Seller Central login via Amazon's Selling Partner API — we never see your password.

How do I revoke access?

Anytime, in Seller Central → Apps & Services → Manage Your Apps → revoke Reimbursements.io. Access ends immediately.

What data do you access, and is it safe?

Read-only financial, inventory, and fulfillment reporting data, which we use to audit your account and file claims. It's encrypted in transit and at rest. See our Privacy Policy.

How are claims filed?

Our team prepares and manages each eligible reimbursement claim and submits it through Amazon on your behalf, then tracks it to resolution.