Sample Brand
FBA Reimbursement Audit
Recovery Opportunity
*This audit is an estimate based on raw data and historical experience. Actual reimbursement performance for each brand may vary.
Reimbursement Breakdown (L12 Months)
The Today column reflects what Amazon auto-reimbursed on its own; Amazon does not go back and re-file the gaps. The Additional column is what R.io recovers on top.
| Reason | Today | Additional (Est.) | Projected Total |
|---|---|---|---|
| CustomerReturn | $132K | +$80K – $121K | $212K – $253K |
| Lost Inbound | $95K | +$174K – $261K | $269K – $356K |
| Lost Warehouse | $55K | +$18K – $27K | $73K – $82K |
| Damaged Inventory | $30K | +$30K – $45K | $60K – $75K |
| CustomerServiceIssue | $13K | – | – |
| R.io Exclusive LanesRecovery lanes other reimbursement platforms do not file on | |||
| FBA Fee Overcharges | $0 | +$76K – $96K | $76K – $96K |
| Product Reimbursement Adjustments | $0 | +$63K – $94K | $63K – $94K |
| Post-Sale Re-Evaluation | $0 | +$24K – $36K | $24K – $36K |
| Sourcing Cost Lift · ongoing/yr | $0 | +$27K – $54K | $27K – $54K |
| Removals | $0 | +$14K – $21K | $14K – $21K |
| Reimbursement Reversal | -$60K | +$17K – $34K | -$43K – -$26K |
| Total | $265K | $523K – $789K | $788K – $1.05M |
Inbound Shipment Findings (L12 Months)
Already reimbursed, netted out. Amazon has already paid 2,460 units ($38K) against these shortages, 71 shipments in full and 11 in part, cross-checked against the reimbursements report. Those units are subtracted, so the range above counts only what is still open.
Filing window. 124 still-open shipments are inside Amazon's 9 month claim window ($109K actionable today); 19 are past the cutoff and can no longer be filed. Both are counted above: the range sizes the full 12 months of missed money, so you can see what is recoverable now alongside what the clock already cost.
Filter:Partial Paid (11) Pending – Open (6) Denied – No Dispute (3) No Recovery (104) Fully Recovered (71) Out of Window (19)
| # | Shipment ID | Last Updated | Expected | Located | Missing | Est. Recovery | Case ID(s) | Case Status | |
|---|---|---|---|---|---|---|---|---|---|
| 1 | FBA19K4TR82M | 2025-11-14 | 3,400 | 0 | 3,400 | $30,600 | – | Out of Window | |
| 2 | FBA19H7QN45X | 2026-04-22 | 4,200 | 3,315 | 885 | $18,585 | – | No Recovery | |
| 3 | FBA19G2LM90P | 2026-05-08 | 2,880 | 2,166 | 714 | $14,994 | – | No Recovery | |
| 4 | FBA19F8XB13K | 2026-03-17 | 3,600 | 3,012 | 588 | $9,996 | 17284650321 | Partial Paid | |
| 5 | FBA19E5WD67R | 2026-06-02 | 2,400 | 1,938 | 462 | $9,702 | – | No Recovery | |
| 6 | FBA19D1TC24H | 2026-05-29 | 1,950 | 1,566 | 384 | $8,064 | 17301884472 | Pending – Open | |
| 7 | FBA19C6RA88N | 2026-02-11 | 2,750 | 2,414 | 336 | $7,056 | 17219043865 | Denied – No Dispute | |
| 8 | FBA19B3PZ51T | 2026-04-05 | 1,800 | 1,512 | 288 | – | 17265510934 | Fully Recovered |
Top 8 shipments by open balance, of 214 with a shortage. Every shipment is listed in the delivered audit.
FBA Fee Audit (3-month observed, annualized)
Amazon charges the fulfillment fee from its own measurement of your product, not from your listed dimensions. When a carton is measured wrong once, every unit sold in that size band is overcharged from that day forward, silently, on every order, and nothing in Seller Central flags it. R.io re-prices every order line against the rate card fee for the product's true size, so a $1.73 error on a SKU moving 18,000 units a year surfaces as a real claim rather than a rounding difference.
| # | SKU | Units (3mo) | Standard | Max | Diff (Max − Std) | 3 Month Total |
|---|---|---|---|---|---|---|
| 1 | SMP-PWD-60 | 4,600 | $4.11 | $5.84 | $1.73 | $7,958 |
| 2 | SMP-CAP-120 | 4,225 | $8.26 | $9.73 | $1.47 | $6,211 |
| 3 | SMP-GUM-90 | 3,550 | $3.86 | $5.40 | $1.54 | $5,467 |
| 4 | SMP-PWD-30 | 3,150 | $3.86 | $5.12 | $1.26 | $3,969 |
| 5 | SMP-STK-14 | 2,350 | $3.68 | $4.99 | $1.31 | $3,079 |
| 6 | SMP-CAP-60 | 2,950 | $8.26 | $9.24 | $0.98 | $2,891 |
| 7 | SMP-CAP-180 | 1,050 | $14.85 | $17.30 | $2.45 | $2,573 |
| Top 7 of 24 overcharged SKUs | 21,875 | $32,148 |
Why the range is wider here. Amazon credits a fee correction from the point it accepts the re-measurement, and how far back it will go varies by case. The low end assumes retroactive credit only; the high end includes the forward saving once the dimensions are fixed, which keeps paying every year with nothing further to file.
Product Reimbursement Adjustments (L4M × 3)
When Amazon loses or damages a unit it reimburses at its own estimate of your product value. That estimate is frequently below what Amazon itself has paid for the same SKU on other claims. R.io takes the highest rate Amazon has already honoured per SKU as the benchmark and re-appeals every reimbursement paid below it.
| # | Product | Units | Low | Target Max | Diff /unit | Potential Recovery |
|---|---|---|---|---|---|---|
| 1 | SMP-CAP-120 | 1,845 | $14.20 | $22.40 | $8.20 | $15,129 |
| 2 | SMP-PWD-60 | 1,410 | $18.75 | $26.10 | $7.35 | $10,364 |
| 3 | SMP-GUM-90 | 1,128 | $9.40 | $15.85 | $6.45 | $7,276 |
| 4 | SMP-CAP-60 | 964 | $11.05 | $16.30 | $5.25 | $5,061 |
| 5 | SMP-PWD-30 | 812 | $14.90 | $21.00 | $6.10 | $4,953 |
| Top 5 of 34 SKUs with lift | 6,159 | $42,783 |
Customer Returns Audit (4-month observed × 3)
A customer refund and a returned unit are two separate events. When the refund is issued and the unit never comes back to sellable stock, Amazon owes the value of that unit. R.io reconciles refunds against physical receipts order by order.
| Refund Pool | Orders | Units | Gross Recovery | Projected (60–90%) |
|---|---|---|---|---|
| Refunded, never returned | 2,140 | 2,405 | $56,180 | $33,708 – $50,562 |
| Returned, never receipted to sellable | 1,065 | 1,190 | $27,850 | $16,710 – $25,065 |
| Returned damaged, no reimbursement | 510 | 580 | $13,420 | $8,052 – $12,078 |
| Total | 3,715 | 4,175 | $97,450 | $58,470 – $87,705 |
Replacements Audit (3-way reconciliation)
When Amazon ships a customer a free replacement, the original unit is supposed to come back. Where it never does, the brand has shipped two units and been paid for one.
| Reason | Events | Units | Gross Recoverable |
|---|---|---|---|
| Replacement sent, original never returned | 512 | 544 | $21,860 |
| Replacement sent, original returned unsellable | 244 | 261 | $10,190 |
| Replacement sent, no reimbursement of any kind | 97 | 104 | $4,120 |
| Total | 853 | 909 | $36,170 |
Removals Audit (L12 Months)
Units sent back from Amazon to your warehouse are reconciled against what actually arrived. Removals lost in transit are recoverable. Units the brand chose to dispose of under its own removal settings are not an Amazon error and are excluded, which is the single biggest reason this lane gets oversized elsewhere.
| Sub-Opportunity | Volume | Est. Recovery |
|---|---|---|
| Lost in transit to the warehouse | 1,850 units | $9,400 – $14,100 |
| Removal fee charged on an Amazon-caused removal | 1,240 orders | $3,100 – $4,650 |
| Disposed without reimbursement, Amazon-initiated | 410 units | $1,500 – $2,250 |
| Seller-initiated disposals | 17,290 units | Excluded, not an Amazon error |
Damaged Inventory (L12 Months)
Inventory damaged or lost inside Amazon's network is Amazon's liability. R.io separates warehouse damage, carrier damage and units simply lost in the building, because each is filed differently and each has its own evidence requirement.
| Bucket | Events | Damaged Units | Gap Units | Gross Recovery |
|---|---|---|---|---|
| Warehouse damaged | 2,410 | 1,525 | 1,030 | $41,800 |
| Lost in warehouse | 1,180 | 4,950 | 1,265 | $27,300 |
| Carrier damaged | 530 | 1,340 | 412 | $11,200 |
| Total | 4,120 | 7,815 | 2,707 | $80,300 |
Reversal Audit (L4M × 3)
Amazon sometimes reverses a reimbursement it has already paid, usually on the basis that a unit was found or a return arrived late. Where the unit never actually came back, the reversal itself is appealable. R.io buckets every reversal by how disputable it is rather than treating them as a single pool.
| Disputability Bucket | Count | L4M Dollars | Annualized | Est. Recovery |
|---|---|---|---|---|
| Likely, no returning unit found | 418 | $9,240 | $27,720 | $13,860 – $24,948 |
| Marginal, unit returned but unsellable | 372 | $3,180 | $9,540 | $2,862 – $8,586 |
| Not disputable, unit genuinely returned | 245 | $7,580 | $22,740 | Excluded |
| Total | 1,035 | $20,000 | $60,000 | $16,722 – $33,534 |
Post-Sale Re-Evaluation (L12 Months)
When a customer is refunded and the unit is never returned to sellable stock, Amazon owes you the value of that order. Amazon frequently reimburses less than the customer was actually refunded. Each of these reimbursement ids can be re-appealed and pegged to the customer refund.
| SKU | Units | Customer Refunded | Amazon Reimbursed | Recoverable | Window |
|---|---|---|---|---|---|
| SMP-CAP-120 | 412 | $41,588 | $26,180 | $15,408 | Open |
| SMP-PWD-60 | 318 | $32,904 | $21,450 | $11,454 | Open |
| SMP-GUM-90 | 286 | $24,310 | $16,940 | $7,370 | Open |
| SMP-CAP-60 | 204 | $11,220 | $7,930 | $3,290 | Past 60 days |
| SMP-PWD-30 | 185 | $7,955 | $5,470 | $2,485 | Past 60 days |
| Total | 1,405 | $117,977 | $77,970 | $40,007 |
Both windows are counted. Amazon re-evaluates these for 60 days from the reimbursement. Rows marked open are actionable today; rows past the cutoff are shown because the range sizes the full 12 months of missed money, not only what survives the clock.
Sourcing Cost Lift (ongoing, per year)
Amazon reimburses lost and damaged inventory at the cost basis you have declared in Seller Central. Most brands have never loaded one, so Amazon falls back to a low internal estimate. Loading true costs lifts every future reimbursement automatically, including the ones Amazon pays with no claim filed. One change, permanent effect, nothing to file.
| SKU | Units Reimb (L12) | Reimbursed | Rate / Unit | Lift / Yr |
|---|---|---|---|---|
| SMP-CAP-120 | 5,900 | $71,400 | $12.10 | $10,710 – $21,420 |
| SMP-PWD-60 | 4,430 | $56,260 | $12.70 | $8,439 – $16,878 |
| SMP-GUM-90 | 3,355 | $31,920 | $9.51 | $4,788 – $9,576 |
| SMP-CAP-60 | 2,335 | $20,420 | $8.74 | $3,063 – $6,126 |
| Total | 16,020 | $180,000 | $27,000 – $54,000 |
Revenue Overview · L12-month trend
L12 ordered product sales = $58.4M Amazon.com Principal from Settlement V2. The green line is the L12 Reimbursements report; the red dotted line is the percentage of revenue Amazon paid back through auto-reimbursement.
The Bottom Line
| Gross recovery: | $265K |
| Net to brand: | $265K |
| Total reimbursements recovered: | $788K – $1.05M |
| R.io fee (20% of all): | −$158K – −$211K |
| Net to brand: | $630K – $843K |
*This audit is an estimate based on raw data and historical experience. Actual reimbursement performance for each brand may vary.
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